Clear, the airport security fast-pass company that closed its lanes last week, is being sued in a potential class-action lawsuit by a stranded member who wants the company to refund his $200 membership fee and return his fingerprints and iris prints.
Robert Harwood filed suit in New York State’s Supreme Court Thursday, alleging that he asked the company for a refund on June 23 — the day Clear announced it would shut down its lanes — and that the company refused. He wants the court to force the company to give pro-rated refunds to him and the estimated 165,000 other Clear cardholders.
He also wants the court to force the company to return users’ biometric prints.
Last Friday, Clear said it would try to sell the data to another Registered Traveler program, but would destroy it if it could not find a buyer. Clear, which had express lanes at 20 of the nation’s busiest airports, was the largest provider in the government’s Registered Traveler program. All members cards had to interoperate, but Clear was the definite leader and its shutdown likely means the end of the Registered Traveler program.
Clear was founded by journalist-turned entrepreneur Steven Brill as Verified Identity Pass in 2005. Brill, ...